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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Willy Mac

September 8, 2025

5  out of  5
rating by Willy Mac
"Recently switched my auto insurance to State Farm for price and ease of service. Couldn’t have been better. Thanks Rachel!"
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Jason Stansberry

September 8, 2025

5  out of  5
rating by Jason Stansberry
"I had a fantastic experience working with Josh on my life insurance policy. He made the whole process simple and stress-free, answering all my questions with patience and clarity. I felt like he truly cared about finding the right coverage for my family’s needs, not just selling me a policy. Professional, knowledgeable, and trustworthy—I highly recommend Tim Hough State Farm to anyone looking for insurance!"
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Sona Mullins

August 18, 2025

5  out of  5
rating by Sona Mullins
"I just recently got in touch with Jen McGrew at Tim Hough Star Farm Agency, in Cleveland, OK. I reached back out this morning & she had an appointment but had one of her colleagues call me to start my insurance policy. It was so easy to communicate through email & over the phone. Rachel helped me get it going & took my payment. Everything was as stated in every communication. I live about 45 minutes away & it was like I was in their office. I highly recommend this agency. They are ROCKSTARS!! 😁"
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Joe Hambright

August 14, 2025

5  out of  5
rating by Joe Hambright
"I feel very blessed and amazed at the amount of savings State Farm saved me on my insurance needs! Big shout out to Rachel for her help in walking me through the process, she was very informative, professional, and patient. Also big thanks to Dustin Hough for stopping by for a visit!"
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George Surritte

August 12, 2025

5  out of  5
rating by George Surritte
"Everything was done in a professional manner but with the feeling that you were coming home."
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Chris Phelps

July 15, 2025

5  out of  5
rating by Chris Phelps
"Rachel was fantastic to work with and did her best to accommodate my needs for auto insurance."
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Brian Lindley

July 10, 2025

5  out of  5
rating by Brian Lindley
"Rachel was a pleasure to work with. She made switching insurance policies quick and painless with very competitive rates. She was very prompt with follow up email and text messages. Overall, she was very informative and explained everything in detail"
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tracy blankinship

June 20, 2025

5  out of  5
rating by tracy blankinship
"Rachel was a real pleasure to work with! She made the process of getting home and auto insurance easy, quick and pleasant. I can't say enough good things about her!"
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JIM

June 16, 2025

5  out of  5
rating by JIM
"I went in and needed Home Insurance...I met Rachel,and she got me a very good quote ,and we talked about bundling my vehicles into State Farm.I was very satisfied with her prompt response and great attitude to work with me on the transition from another insurance..She was very helpful,and I plan on calling her in the future to cover my motorhome...Thanks again.."
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Kenneth Lake

June 11, 2025

5  out of  5
rating by Kenneth Lake
"First time buying insurance, my agent Rachel Pillars was very helpful."
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Mae Winchel

June 2, 2025

5  out of  5
rating by Mae Winchel
"Rachel and Jennifer were absolutely amazing. I’m fairly new to driving and getting my own insurance but they broke everything down for me and helped me understand everything completely."
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Dusty Colley

May 14, 2025

5  out of  5
rating by Dusty Colley
"Jennifer & Rachel did a fantastic job for us! They worked the numbers to make sure we got the absolute best coverage within budget. Its made our home buying process a breeze in that aspect. Big thanks to those ladies!"
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Bobby Irby

May 12, 2025

5  out of  5
rating by Bobby Irby
"Jennifer and Rachel were amazing and very helpful setting my policy up and helping save money all around."
We responded:
"Thank you, Bobby! I’m glad to hear that Jennifer and Rachel were able to assist you efficiently. We appreciate your kind words about their service. If you have any additional questions or need support, feel free to reach out. We’re happy to help!"
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Lani Brasher

May 6, 2025

5  out of  5
rating by Lani Brasher
"They are nice and caring."
We responded:
"Thank you, Lani, for your kind words! I'm happy to know that you felt well taken care of by our team!"
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Brandon Gaylord

April 28, 2025

5  out of  5
rating by Brandon Gaylord
"Kaitlyn was very helpful and took care of all my insurance needs! Would definitely recommend!"
We responded:
"Thank you, Brandon! I'm happy to hear that Kaitlyn was able to assist you with your insurance needs. We truly appreciate your recommendation. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jacob Wahid

April 17, 2025

5  out of  5
rating by Jacob Wahid
"Rachel Pillars the GOAT"
We responded:
"Thank you, Jacob, for your fantastic feedback! We're delighted to know that Rachel has made such a positive impact. Her dedication and expertise truly shine through. If you have any further questions or need assistance, feel free to reach out to our office anytime!"
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Missy G.

April 3, 2025

5  out of  5
rating by Missy G.
"Rachel went above and beyond to take care of us. We were overpaying for insurance and she was able to save us over 100 dollars a month. This girl is awesome!! The entire office staff was pleasant to work with."
We responded:
"Thank you, Missy, for sharing your experience! I'm happy to hear that Rachel was able to assist you in saving over $100 a month. It's wonderful to know that our entire team made your experience pleasant. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Dustin Potts

April 1, 2025

5  out of  5
rating by Dustin Potts
"Rachel was very helpful in saving me money on auto insurance."
We responded:
"Thank you, Dustin! I'm happy to hear that Rachel was able to assist you to save money on your insurance. Our team is always here to help with any questions or other insurance needs you may have."
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Amy Hough

February 6, 2025

5  out of  5
rating by Amy Hough
"It stinks that we've been overpaying for auto insurance for a while but we're thankful that State Farm was able to literally cut our premiums in half! Rachel and Dustin were great- friendly and professional and guided us through the process of switching which was pretty painless. Wish we would have done it sooner!"
We responded:
"Thank you, Amy, for sharing your experience! I'm happy to hear that Rachel and Dustin were able to assist you in reducing your premiums and making the switch smooth. It's wonderful to know they provided friendly and professional service. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Nancy Turner

January 21, 2025

5  out of  5
rating by Nancy Turner
"State Farm is the Best insurance place ever..Very polite just plain awesome you don't have to worry about if your monthly payment is going to change..thank yall so much..hit them up and get a quote they don't disappoint 😉"
We responded:
"Thank you, Nancy, for your nice review. We're glad you find our service great and reliable. We really appreciate your recommendation and are here to help you whenever you need. If you have any questions or need more help, just let us know. Have a great day!"
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Dani Mullins

November 21, 2024

5  out of  5
rating by Dani Mullins
"I had the best experience with Tim Hough State Farm. Kaitlyn worked with me to get me the best rates and was just the sweetest. I appreciate that!"
We responded:
"Thank you, Dani! I'm so happy you had a great experience with our office. Kaitlyn is indeed wonderful, and I'm glad she could assist you in finding great rates. We appreciate your kind words and look forward to helping you with any further insurance needs. - Tim Hough - State Farm Insurance Agent, Cleveland, OK"
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Mary Beth Steohens

November 7, 2024

5  out of  5
rating by Mary Beth Steohens
"I would like to share my experience today with Kaitlyn she Did amazing she kept in contact all day with me on answering all the questions that I needed. She went above and beyond for us. Thank you so much. We appreciate safe Farms."
We responded:
"Mary Beth, Thank you for sharing your experience with Kaitlyn! I'm glad she was able to assist you so effectively and keep in constant communication throughout the day. It's wonderful to know she went above and beyond to answer all your questions. We truly appreciate your kind words and your trust in State Farm. If you need any further assistance, don't hesitate to reach out. - Tim Hough - State Farm Insurance Agent, Cleveland, OK"
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Michael Burke

October 22, 2024

4  out of  5
rating by Michael Burke
"Rachel not only helped me get my truck insured also helped me on her day off....top notch service"
We responded:
"Rachel's dedication truly shines through! I'm glad she could assist you with insuring your truck, even on her day off. We appreciate your feedback and are here for any future needs you might have. - Tim Hough - State Farm Insurance Agent, Cleveland, OK"
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Danae Thompson

October 7, 2024

5  out of  5
rating by Danae Thompson
"Kaitlyn is the best insurance agent I have had the pleasure of working with! She just helped me switch to you guys and it was such an easy process and she even helped me save some money! She was very professional and answered all of my questions!"
We responded:
"Danae, thank you for your wonderful review! I'm glad Kaitlyn made your switch to our agency smooth and helped you save money. Her professionalism and ability to answer all your questions are qualities we truly value. If you need any further assistance, we're here for you. - Tim Hough - State Farm Insurance Agent, Cleveland, OK"
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Rebecca Reinecke

September 24, 2024

5  out of  5
rating by Rebecca Reinecke
"If I could give 6 stars I would. Josh made my experience amazing and a big shout out to the team as well. Makes my day talking to them!"
We responded:
"Rebecca, thank you so much for your wonderful review! I'm happy Josh and the team made your experience amazing. We truly enjoy talking with you and are here for any insurance needs you may have. - Tim Hough - State Farm Insurance Agent, Cleveland, OK"